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YOUR QUESTIONS ANSWERED

Clients from outside the UK....

We have a number of years of experience in taking overseas clients.
Each year we take clients from all over the world, United States, Canada, Australia, South Africa, New Zealand and numbers are growing.

We no longer post brochures to overseas clients. Detailed itineraries of our cycling vacations can be found on our web sites.

Holiday Prices
Holiday prices are shown in £ Sterling and payment is required in £ Sterling. To give you an idea of the cost in your own currency please use the current exchange rate for conversion.

Where can I join the tour?
On tours which depart from the UK by coach, you can meet the coach at any of
our UK pick up points in Leeds, Manchester, Birmingham, London and service stations on the motorway networks used.
Other tours may pick up at various airports as explained in the itinerary for each package, or you may make your own way to the hotel.

Can we hire bikes?
Yes, certain holidays include the option to hire bikes.
See here for more information about bike hire.

Can I bring my bike case?
Yes, bike cases/boxes and bike bags are allowed providing they fit within the following dimensions

Height: No more than 85cm
Width: No more than 30cm
Length: No more than 115cm

We have found that the Trico & Performance bike cases work well.

Do I need to take your travel insurance?
It is strongly recommended that you take out some form of insurance with all our UK and foreign inclusive tours.
See our full Booking Conditions for more details.
You must arrange adequate insurance for your bicycle and other possessions as these are your responsibility and Sports Tours International cannot take any liability for these as we do not have an “insurable interest” in your possessions, should anything happen to them.

Are Children allowed?
We accept children on our tours who are over 8 years old. For our training camps we accept children of all ages.

Coaches....

On coach based tours, we only use coaches equipped with air conditioning, reclining seats, on board toilet, video and drinks dispenser.

BIKE TRANSPORT
On the following tours: (ALL TOUR DE FRANCE, GIRO, VUELTA) which allow bikes to be taken we will now be using specific bike carrying trailer, where by your bike is stored and carried safely whilst fully assembled. You will be able to store your bike case / bike bag at the first overnight hotel for the duration of the tour and collect it on the last night.

For the following tours: (ALL SPRING CLASSICS, ALL RANDONNEES, ETAPE DU TOUR, CLASSIC CYCLING EVENTS) we will be using a box trailer where your bike is stored safely in a bike cases / bike box, providing they fit within the following dimensions

Height: No more than 85cm
Width: No more than 30cm
Length: No more than 115cm

We have found that the Trico & Performance bike cases work well.

COACH SEATING
We operate a coach seat reservation system so that we can guarantee that parties of 2 or more will be seated together.

Hotel accommodation....

Your comfort is our priority throughout. SPORTS TOURS INTERNATIONAL have made careful selection of all our hotels based on the convenience to venues and facilities offered.
The quality of hotels are indicated in the tour itinerary. Most hotels selected are of a 3* standard minimum unless otherwise stated.
Sometimes we are forced to use quality 2* hotels if there are no 3* hotels available within a convenient location to the venue. All rooms are equipped with private bath/shower and toilet, T.V. and telephone in the rooms.
Occasionally, it may be necessary to substitute one hotel for another of similar standard. Only in exceptional circumstances will we make such an alteration, but we reserve the right to do so.

What does Single, Twin & Double room mean?
Single room is a room for 1 person. There is normally a supplement for single room occupancy
Twin room is a room for 2 persons with 2 single beds in the room
Double room is a room for couples with 1 Large bed in the room

What if I am travelling by myself. Do I have to pay the single room supplement?
No. If you are travelling alone, don't be put off by expensive single room supplements, we can arrange for you to share with another member of the touring party who is also travelling alone.
If you wish to share a room with another member of the touring party, please tick TWIN on the room type required box.

What does half board accommodation mean?
Half board accommodation means that evening meal, bed & breakfast are included in the price. Breakfast is normally of a help yourself buffet style if not otherwise stated. If breakfast is indicated as continental this means that only juice, bread, croissant & coffee will be provided.

Single travellers and twin to share....
We welcome single travellers on our tours and holidays as it is a great way to join a like-minded group of people and you will make lots of new friends. If you would like to join our group as a single traveller we can offer you two options.
A single room or if you want to avoid the single supplement then you can make use of our ‘twin to share’ option. We will pair you up with another traveller (of the same sex) and you can enjoy the event without having to pay extra.
General, visa, passport and health information....
For passport and visa information, please check the relevant section on this page.General Travel and health Information for your destination is available on the FCO website. Please note that this information relates to UK passport holders only and that other nationalities should refer to their own authorities for this information.
Travel Insurance....
For details of specialist sports travel insurance for our travel packages, please visit our insurance page. You must ensure that your travel insurance policy covers you to participate in cycling events if you will be doing so. There is additional information about our other Concierge Services on our special web page.
Tour couriers....

All our tours are accompanied by an experienced courier who will ensure that the day to day organisation runs smoothly. They will also be active club cyclists and are on tour to be good company and share your common interest. They may not necessarily speak a foreign language.

Your money is safe....

Book with Confidence. We are a Member of ABTA which means you have the benefit of ABTA’s assistance and Code of Conduct. We provide financial protection for your money when you buy a package holiday. If you buy other travel arrangements such as accommodation only this protection doesn’t apply.
See here for more information on ABTA's web site.

Sports Tours International Ltd (trading as Club La Santa UK, Freewheel Holidays, Wheel2Wheel Holidays and Walk2walk Holidays) is a Member of ABTA with membership number A406X/V1479. ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct.

For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ. Tel: 020 3117 0500 or www.abta.com.

Tour documentation....

Your tour documentation and itinerary will be posted (UK only) and emailed (OVERSEAS CUSTOMERS) 2 weeks prior to the date of travel. Your tour maps will be handed out when you meet the tour.

Flights....

Where Sports Tours International arranges flights for cyclists, the company cannot accept responsibility for the flight carrier failing to carry the cycle on the same flight. The company will do everything in its power to expedite speedy delivery, but this is outside the control of the company.

Tour Content....

Whilst we try very hard to deliver your tour itinerary as specified at the time of booking, sometimes circumstances beyond our control may prevent us from providing the exact tour itinerary that is advertised and in such circumstances we do not assume liability for any loss of the advertised elements of the itinerary.
Please see our full terms and conditions for further details.

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